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Wednesday, July 1, 2009

Executive decisions: How to Sustain Morale after Layoffs at your organization?

Don't Force the Evil Stepsisters into Cinderella's Glass Slippers

"One of the greatest dangers of downsizing is pushing employees' feet into uncomfortable shoes", stated Hamed Al Tamami, MD for Future Match HR Consultancy firm based in Dubai.

In today's downturn humankind, it's tempting for managers to reassign the work of terminated employees to those closest to them. However, Future Match HR Consultancy considers that a manager's job after layoffs is to improve performance by increasing the energy, focus and morale of those that remain. This requires shifting people into positions that match their skills and strengths, rather than forcing them into roles where they are less likely to succeed.

Do you remember the final pages of Cinderella, when the wicked stepsisters struggled to claim the glass slipper? Grunt and push as they might, they couldn't fit a foot into the dainty shoe. Only Cinderella had the right shoe size -and the right temperament -to win the heart of the coveted prince - matched up H. Tamami.


Today's Economy
The cyclical nature of the economy mandates that companies think long-term, as well as short-term, when trying to pump up morale and productivity. Businesses should be identifying, grooming and incentivizing those survivors showing promise as future leaders or outstanding contributors. This requires genuinely understanding their needs, motives and talents. Not every gifted engineer, for example, has people management skills. Burdening your most talented developers with unwanted supervisory responsibilities can turn star performers into "dead wood", drag down team spirit and impede corporate momentum.

Future Match HRC helps organizations to align their people with their business strategies using most effectual HR products and services such as the "Predictive Index", Selling Skills Assessment Tool and Customer Focused Selling.

Therefore, Managers seeking to identify and cultivate employee talents - and match the right people with the right jobs - should make sure they are putting employees in charge of their own success. Employees who are empowered to manage their growth and achievement tend to be more self-satisfied, cooperative and proactive in solving problems. They are also more likely to remain loyal, maximizing efficiency and saving employers hundreds of thousands of dollars in continuous rehiring and retraining costs.

HR Research
Research has identified best practices for empowering employees by giving them a clear sense of their professional strengths�enabling them to identify the right positions for themselves, and to continuously improve on-the-job performance. Following are several proven guidelines:

Understand and appreciate assets. Many employees don't have a clear sense of the multitude of assets and leadership qualities they have acquired.

Complete fit/gap analyses. While most individuals are aware they have certain competencies they were hired for, they often lack a clear sense of how their behavioral styles may be short-circuiting their growth or impacting personal relationships.

Delve into critical relationship patterns. Employee recognition and understanding on how h/er behaviors mesh with the styles of the "key connections" that are better able to address improved strategies for compatibility, productivity in newly assigned positions.

Take action. In-depth evaluations enable employees and their managers to know what it takes to succeed in a particular position, and to develop action plans for personal and organizational success.

Studies made by Future Match HRC
Study #1: Our clients are on the same opinion at this instant, that to engaging people for a useful change at first they must realize that there is a need for that, so they exercise the right energy. One reputed bank in the region recognized, that by employing the right talent management program, the staff could clearly see their areas of development for dynamic modification. �We used Predictive Index to help us observe what's in people behavior and how can we tailor it with individual trainings and motivate them for the necessary change�, - VP of HR department stated. �We were looking to improve sales culture and the branch services; as a result we found out that Predictive Index and customer focus is the right match for us.

Study #2: One of our customers from financial sector declared: "Before we used to promote our employees according to their accomplishments in their current job, but then we realized that they do not have the behavior to be successful in their higher jobs. With Predictive Index we could see when person is the right one prior to his promotion. Because we have different personalities and behavior within the staff we are not any more having one type of communication. Some people need to have one-to-one communication, some of them group discussions, and others need reports and e-mails. Knowing that, we help out our staff to communicate in the exact way they want, we can now accomplish the highest outcomes.

Study #3: "We had 25% turnover inside our business. Subsequently when started using Predictive Index to help our staff finding the right counterpart for their jobs, we managed to reduce the ratio to 8%," said a client in the pharmaceutical industry.

Study #4: A client from leading Hospitality group in Middle East also recognized Predictive Index, but as a right training instrument for managing individuals. They agreed it is central for managers not only to handle the process, but also the people. We've realized that someone who has high skills and knowledge not necessarily can be a successful manager, the group director said.
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Media Contact:
Future Match HRC
regina@futurematch-hrc.com
http://www.futurematch-hrc.com/



About Future Match HR Consultancy

Future Match HRC is a member firm of PI WorldWide, a global consultancy with more then 7,000 licensed clients cross 138 countries. Future Match HRC helps organizations align their people with their business strategies through a combination of insight, education and coaching. The clients, who used Predictive Index include: Emirates-NBD, Dubai Multi Commodities Centre, Al Batha Group, Gulf International, AGMC-BMW Dubai, Rolls Royce, Skoda Automobiles, Morris Mini Automobiles, Nissan Middle East FZE, Nestle ME, Tetra PAK ME, Kanoo Maersk, SABB, Spinneys, National Bank of Kuwait Capital, Landmark Group, Rotana Hotels and many more.

The Predictive Index, has been used worldwide for nearly 50 years to develop leaders and build successful businesses. The company also offers The Predictive Leadership Series, a suite of workshops designed to help employees manage their own success. PI Worldwide is an international association of management consultants who help companies use the Predictive Index to manage their most important resource - their people.

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Selling in Today's Hyper-Competitive Climate

Your sales team is telling you that it's extremely competitive out there today - and they're right. Between the challenging economy, our wartime efforts, the layoffs you hear about daily, to the demise of the dotcom heaven, the world your reps are selling in has changed dramatically. Even with all these factors, there is still a good deal of business out there in every sector. The question becomes how to compete in this hyper-competitive climate.

The following list of five items can help your team get their fair share and more.

1. Back to the Well. The old saying, "Take care of your customers or someone else will," is worth paying attention to. Make sure that your reps are in touch with your customers regularly. This is the time to make the extra effort. If your reps normally call to check in, go for the face-to-face. Your reps are in essence reselling their value to each and every client. If issues are uncovered during these visits, all the better. You have time to fix them before your competition lures the client away. Your goal is to make sure that each and every client you have is "safe" from the competition. Communication is king in this environment.


2. Date with your Database. Next step is to have each of your reps schedule a date with their database. Be specific with what you expect. Ask them to segment their prospect list into good old-fashioned A-B-C accounts. A accounts are the high potential accounts that are a good fit with your firm, they meet your highest criteria. B accounts have good potential but are not quite meeting all your criteria; they may be a bit geographically inconvenient, or not quite as big as you want, but still well worth the effort. C accounts just make the scale, you'll take them if they come to you, but they are not worth much proactive outbound effort from your sales team.

Once the list is segmented, sit down with each rep and ask them to go through every A account and discuss the potential in the account. Be real, you can�t take hope to the bank. Do the same with the B accounts and the C accounts. When done correctly the lists typically shift a bit and your final outcome will be a solid account list.

3. Sharpen Your Message. As your reps make the rounds with existing clients and embark on additional new business development, it's critical that your message in the marketplace is consistent and clear. One company that I worked with recently realized after studying their complete database (client list and prospect list) that they indeed had two new opportunities. One included a new product line that they'd had excellent results with over the past year but had not put any effort into new business efforts. They can handle the work, the market is good, and they now need to go to market with a clear answer to my favorite question: "Based on all my options, why should I do business with you."

The preparation for this company is to sharpen their value message and differentiate their approach to effectively gain market share. The second opportunity came from looking at their core business and finding a parallel user that they had not previously invested time selling to. These are the gems you want to uncover. Make sure to embrace the prep work of understanding from the client's view what would make you a formidable competitor.

4. The Secret Weapon. Finally, after all the analysis and prep work, it's time to take out your secret weapon - your sales reps. The more hyper competitive the business climate, the more you and your competitors begin to "look alike." To beat the competition, your sales team has to be better. It�s that simple. Your reps may be the only difference. How they act, how smart they are, how strategic their questions are, how customer focused they are, all the key elements that tip the scales ever so slightly in your favor.

A good rep is gold. It's time to give everyone of your reps every advantage you can. Cross train, share ideas, brainstorm, share resources, and challenge them. Dissect the losses and more important today: dissect the wins. Teach your people how to be the best there is. Take this very seriously because many of your reps have been selling in a different world for the past few years and they must understand how to adapt to the new requirements.

This is the beginning. It's back to basics and adding the polish to be the best. The winners in today's hyper competitive business world are those that embrace the need to upgrade, enhance, and recommit to the excellence that got them where they are. Nothing can be taken for granted today. If your reps had four competitors for a project last year, your reps will have two or three times that this year. The smaller the pie, the hungrier the crowd seems to be. As you help them compete and flourish, remind them to go back to the well, plan a date with their database, sharpen their message, and of course that they are the secret weapon to winning.



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Future Match HRC
Contact Email:regina@futurematch-hrc.com
http://www.futurematch-hrc.com/
Phone: : +971 4 2824401
Dubai, UAE




About Future Match HR Consultancy:

Future Match HRC is a member firm of PI WorldWide, a global consultancy with more then
7,000 licensed clients cross 138 countries. Future Match HRC helps organizations align their people with their business strategies through a combination of insight, education and coaching. The clients, who used Predictive Index include: Emirates-NBD, Dubai Multi Commodities Centre, Al Batha Group, Gulf International, AGMC-BMW Dubai, Rolls Royce, Skoda Automobiles, Morris Mini Automobiles, Nissan Middle East FZE, Nestle ME, Tetra PAK ME, Kanoo Maersk, SABB, Spinneys, National Bank of Kuwait Capital, Landmark Group, Rotana Hotels and many more.

The Predictive Index has been used worldwide for nearly 50 years to develop leaders and build successful businesses. The company also offers The Predictive Leadership Series, a suite of workshops designed to help employees manage their own success. PI Worldwide is an international association of management consultants who help companies use the Predictive Index to manage their most important resource - their people.

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